If your order is shipped within the European Union, you have the legal right to withdraw from the purchase within 14 days of delivery, without providing any reason, in accordance with Directive 2011/83/EU (as amended by Directive 2023/2673).
To exercise your right of withdrawal, please use our dedicated withdrawal page:
Returned goods must not be handled beyond what is necessary to establish:
The consumer is liable only for any diminished value resulting from handling beyond what is necessary for such inspection.
Original packaging is not required, provided the goods are adequately protected and packaged to prevent damage during transport. Proof of purchase is required.
Return shipping costs are borne by the customer. We do not provide return shipping labels.
Please include inside the package:
Always write your order number clearly — on a slip of paper inside the box, or directly on the box. Returns without an order number take significantly longer to identify and process, which delays your refund.
We recommend using a tracked and insured shipping service. Returned goods remain the customer's responsibility until received by us. This does not apply to statutory claims for defective goods.
Returns shipped to us from outside the European Union must be declared correctly at customs as returned goods (not as a new commercial import), with any customs duties, import taxes, or clearance fees prepaid by the customer.
We cannot accept, and will refuse and return to sender, any parcel delivered to us with customs duties, taxes, or fees payable by us as the recipient. Such returns cannot be received, processed, or refunded until they reach us free of any charges payable by us.
This clause applies only to voluntary returns shipped from outside the EU. It does not apply to shipments within the EU (which are not subject to customs), and it does not affect your statutory rights in cases of defective, damaged, or incorrect goods, which are handled under Section 3 below.
Please inspect your order upon delivery and contact us without undue delay if the goods are:
Failure to notify us promptly may make assessment more difficult; however, this does not affect your statutory rights.
If the claim is accepted as a valid statutory complaint, we will reimburse reasonable return shipping costs or arrange return shipment.
In accordance with applicable law, the right of withdrawal does not apply to:
If you are unsure whether your item is eligible for return, please contact us before returning it.
Exchanges are possible. To request an exchange, please contact:
support@chewforever.com
Once approved:
Once your return or complaint has been inspected and approved, we will notify you of the refund decision.
Approved refunds are processed without undue delay and no later than 14 days. All refunds are issued strictly to the original payment method used for the purchase.
If more than 15 business days have passed since refund approval, please contact: support@chewforever.com